THE FINE PRINT:
Property Sales, Rentals, Maintenance & Expectations:
We specialize in finding properties/rentals based on your specifications. We are not building/property inspectors. We do our best to identify issues, such as water damage inside the home that might suggest flooding issues in a particular area; we check water pressure in the home; we turn on all air conditioning units and ceiling fans to ensure they’re working; we look for visible signs of mold/mildew, etc… If you have concerns about a place, you’re more than welcome to hire a property inspector to inspect it for a full report. This type of work is beyond our scope of service. If you’re considering renting or buying an older home that has no warranty, it’s advised you hire a professional inspector.
When renting in Mexico, problems are usually resolved at the expense of the landlord. They move very slow and things that we consider problems are NOT problems to them; therefore, they’re in no hurry to fix. In some cases, you may find it easier/faster to get some problems resolved on your own and at your expense to minimize your own stress and frustration. It’s not the same as the United States. Be prepared to come with lots of patience and grace.
Services Rendered: This service is solely to help you find a place and get moved in. Once you make your payment and sign your lease or home contract, our services are considered complete and final. Any issues with the home/property/rental is between you and the landlord or developer. The contracts/agreements outline who is responsible for what. Any disputes should be taken up with the landlord/developer per the agreement you sign. Most landlords/developers will typically fix issues they’re responsible for as outlined in the contract. This is beyond our scope of work. We do have attorneys we can recommend should you run into any issues. Most landlords are very accommodating and will work with you.
No Refund Policy: We do not offer refunds. If you need to adjust your dates, there is no penalty in doing so, provided your reschedule date doesn’t conflict with our working calendar.
*Please note: this service is not for helping you find doctors, going to appointments, entertainment, nor taking you out to tourist destinations (like museums, Cenotes, beaches or other tourist hotspots).
*If you don’t find what you’re looking for in the first block of 7 rental previews, you can buy another block of 7 properties to view. I’ll knock 50% off the package price for the 2nd block. To date, no one has had to purchase a 2nd block yet. We’re good at finding rentals that meet requirements you set in the beginning.
I include this limit because some people are extremely picky and over-the-top lol… This limit is set to keep this from being an endless cycle of looking and looking; there has to be a cut-off point.
If you require additional assistance and need help finding doctors or other special services, we can quote you separately.
*Due to increased demand, on occasion I personally may not be available to attend viewings with you. On those occasions, one of my colleagues will take you out on my behalf. They know my process and can assist as well; but this is rarely an issue as I’m usually available when you book me.
**Payments made are used to secure and block the dates you arrive so we can plan and schedule appointments for you to see rentals. Because these dates are blocked out to accommodate you, there are no refunds (you can apply towards another date), but you must give us advanced notice.
My goal is to make your transition a positive one. The less difficult things are for you, the more likely you’ll stay and make this a successful transition. I’ve seen too many people come and struggle their first few weeks and then they’re on a plane out of here.
My fee is cheaper in comparison to having to return back to your country and start all over finding a new place to live, buying furniture, and getting a car and rebuilding from scratch.
*Beach Town Living: The beach towns are 35-60 minutes outside of Merida. There may be an additional surcharge if you want us to find properties in those areas due to the distance from Merida. Please note, regular power outages and Internet outages are a known issue in the beach towns. It’s advisable you consider buying a generator and/or utilize satellite internet services like Starlink. Flooding can be an issue at the beach towns too.